For a knowledge base without user criteria, who can access articles in read-only mode?

In ServiceNow, knowledge base articles can have user criteria that dictate who has access to view or edit them. When a knowledge base is set up without any user criteria, it implies that there are no restrictions on access. This means that the content is open for anyone to read, provided they have the minimal access required.

The correct choice indicates that all users without roles can access these articles in read-only mode. This includes anyone who does not have specific roles assigned to them in the ServiceNow environment, which means they can view knowledge articles without needing to meet any additional criteria.

Access to knowledge articles in this manner fosters an open knowledge-sharing environment, allowing anyone in the organization—even those who may not have been assigned specific roles or permissions—to benefit from shared knowledge. This is particularly useful for organizations wanting to ensure that general information is widely accessible.

On the other hand, choices that restrict access to specific user groups, such as only service desk users or HR staff, do not apply here since the question specifies a knowledge base without user criteria. Therefore, these options do not align with the implications of unrestricted access.