In the base ServiceNow instance, which options are visible for KB articles?

The correct response highlights the typical interaction users can have with knowledge base (KB) articles in a ServiceNow instance. Users are often granted permissions that allow them to engage more dynamically with KB articles, such as contributing new articles and reading existing ones. This reflects the collaborative nature of knowledge management within ServiceNow, where users are encouraged to not only consume information but also add valuable content to the knowledge base.

The ability to contribute indicates that users can create new KB articles or update existing ones, enhancing the overall knowledge sharing within an organization. Reading access ensures that users can access all relevant information, which is essential for employee engagement and self-service initiatives.

Other options, while presenting actions related to knowledge articles, do not align with the standard functionality of user roles and permissions in the base ServiceNow instance. For instance, editing and deleting articles typically require elevated permissions that are not available to all users, while options like "read-only" and "share" may not fully encompass the participatory aspect of knowledge management that ServiceNow promotes.