What does platform access include in ServiceNow?

Platform access in ServiceNow encompasses user authentication and instance restriction. This is pivotal because it ensures that only authorized users can access the instance, thereby enhancing security and protecting sensitive HR data. User authentication verifies the identity of users trying to gain access, while instance restriction involves setting boundaries on who can see or interact with specific data and functionalities within the ServiceNow platform.

This layer of access control is essential in environments where sensitive information is handled, such as in HR, where personal and confidential data of employees is managed. Properly implemented user authentication and instance restrictions assure compliance with data protection regulations and policies by safeguarding user information from unauthorized access.

The other options do not encapsulate the full essence of platform access. For instance, database management and reporting, API access and scripting capabilities, and mobile access management are functionalities that support various aspects of ServiceNow's operations but do not fundamentally address the core concept of platform access related to securing user interactions within the system.