ServiceNow HR Certification Practice Exam

To create a new Knowledge Base (KB) in ServiceNow, the role of Knowledge Admin must be assigned. The Knowledge Admin role is specifically designated for managing knowledge management processes, including the creation, modification, and deletion of knowledge bases. This role encompasses all the necessary permissions and capabilities required to set up and administrate knowledge content effectively.

Additionally, the Knowledge Admin has the responsibilities that ensure the quality and relevance of the knowledge shared across the organization, aligning with best practices and standards for knowledge management. This role is crucial for enabling organizations to foster a collaborative environment where knowledge can be effectively captured, shared, and leveraged for decision-making and problem resolution.

Having other roles, such as HR Admin, Content Manager, or Service Desk Agent, does not provide the same breadth of permissions associated with managing knowledge bases. These roles are more focused on specific tasks or functions within their respective areas rather than overseeing the comprehensive management of knowledge bases.