How is the e-signature captured in ServiceNow?

In ServiceNow, capturing an e-signature is typically done as an image. This method allows users to provide a visual representation of their signature, which can be stored and displayed alongside relevant documents or records within the system. By capturing the signature as an image, it ensures that the integrity and authenticity of the signature are preserved, making it suitable for legal and compliance purposes.

Using an image format for e-signatures is advantageous, as it can easily be integrated into various document workflows and processes within ServiceNow. Additionally, this approach allows for clear identification of the signer, which is essential in HR processes where approvals and agreements are required.

While other methods like text entry or file attachments may be useful in certain contexts, they do not provide the same level of authenticity and recognition as a visual signature image does. Audio recordings, although unique, are not typically feasible for the purpose of capturing and verifying signatures in most business processes.