How many user criteria records can a knowledge base have?

Knowledge bases within ServiceNow can have an unlimited number of user criteria records. This flexibility allows organizations to define diverse and specific user criteria that can govern access to knowledge articles. By having an unlimited capacity for user criteria, it enables scenarios where different user groups can see different articles based on various conditions like roles, locations, or other parameters. This ensures that sensitive information is shared only with appropriate users, maintaining security and relevance in knowledge management.

In contrast, options like limited numbers (five, twenty, or one for each user) would impose unnecessary restrictions that could hinder the ability to tailor knowledge base content access effectively. Thus, the capability for unlimited user criteria records is crucial for creating a dynamic and personalized knowledge experience for end-users.