To close an HR Case, what state must it be in?

Prepare for the ServiceNow HR Certification Exam. Equip yourself with flashcards, multiple-choice questions, and detailed explanations. Ace your exam with confidence!

To close an HR Case, it must be in a state of Completion. This state signifies that all necessary actions and resolutions related to the case have been finalized, making it ready for closure. Closing a case in this state ensures that it has been thoroughly processed, and no further actions or investigations are required.

A case in the Pending Review state indicates that it is still subject to evaluation and has not yet been finalized, which means it cannot be closed yet. Similarly, the State of Denial suggests that the case has not been accepted or processed in the usual manner and is not in a condition to be closed. Lastly, when a case is still In Progress, it indicates ongoing activities or tasks that need to be completed before a closure can occur. Therefore, only the state of Completion is appropriate for closing an HR Case, signifying the end of its lifecycle.

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