What capabilities does the sn_hr_core.case_writer role provide?

The sn_hr_core.case_writer role is designed to empower users with the abilities necessary to create and update HR cases within the ServiceNow HR Service Delivery framework. This role is integral for HR personnel who need to manage employee requests and issues effectively.

By having the capability to create HR cases, users can document new employee inquiries, requests, or complaints, allowing for systematic tracking and resolution. Updating HR cases is equally vital, as it enables users to amend details as new information comes in or as the case progresses, ensuring that all data remains accurate and up-to-date.

This functionality supports HR teams in maintaining effective case management practices, ultimately enhancing their ability to deliver quality service to employees and uphold HR workflows. In contrast, the other options do not accurately reflect the primary responsibilities associated with the sn_hr_core.case_writer role.