What is essential to set up Connect Chat?

To successfully set up Connect Chat, enabling the Connect support plugin and configuring an assignment group is essential. This is because the Connect support plugin provides the fundamental framework required for chat capabilities, allowing ServiceNow to facilitate interactions between users and support agents effectively.

Once the plugin is activated, the assignment group plays a critical role in managing chat requests. It designates a specific group of agents responsible for handling the incoming chats, ensuring that user queries are routed appropriately based on the team's expertise or availability. Therefore, this configuration is vital for providing efficient and responsive support through the chat feature.

This setup process underscores the importance of both the plugin and the assignment group in creating a functional and organized chat environment.