What is the first step when initiating activities in a ServiceNow implementation?

Initiating activities in a ServiceNow implementation begins with preparing teams and conducting a formal kickoff. This step is crucial because it sets the foundation for the entire implementation process. During the kickoff meeting, all stakeholders, including team members and leadership, come together to align on project goals, expectations, roles, and responsibilities. This helps ensure everyone is on the same page and understands their contributions to the project.

The kickoff phase is also essential for establishing communication protocols and creating an environment where collaboration is encouraged. By preparing teams early and engaging them from the start, it fosters commitment and ownership of the project, which are critical for success.

While reviewing existing configurations, conducting user feedback sessions, and establishing timelines are important aspects of the implementation process, they typically follow the initial preparation and kickoff phase. The kickoff is about organization and alignment before diving into specifics, making it the logical first step in any ServiceNow implementation.