When scoping an HR Service, which of the following is NOT included?

When scoping an HR Service, the focus is on defining the essential components and constraints that shape the service's functionality and access. External integrations are typically not included in this scope because they represent systems or services outside of the immediate HR Service and can often change independently of the core HR processes themselves. Instead, scoping is more concerned with elements that directly affect the service's operation within the HR ecosystem.

On the other hand, areas such as Centers of Excellence (COEs), user criteria, and assignment groups are crucial for defining how the HR Service functions. COEs outline specific areas of expertise within HR that support the service. User criteria establish which users or groups have access and permissions regarding the HR Service, ensuring that only appropriate personnel can utilize or manage the service. Assignment groups are important for directing tasks and tickets to the right team members within HR for resolution or handling.

By focusing on internal elements that directly affect service functionality, the scope remains manageable and relevant to the immediate needs of HR operations rather than becoming complicated with external dependencies.