Which entity in ServiceNow is responsible for overseeing the HR Core Cases?

The entity that oversees the HR Core Cases in ServiceNow is the Owning group. This group is specifically responsible for managing case assignments, monitoring the progress of HR cases, and ensuring issues are resolved in a timely manner. They play a crucial role in the HR Service Delivery process by providing the necessary oversight and support for the HR functions.

The Owning group serves as a central point for coordinating various HR activities, fostering collaboration among HR staff, and ensuring that cases are handled efficiently. This structure allows organizations to streamline their HR operations, enhance service delivery, and improve employee satisfaction.

While HR Analysts and HR Business Partners may have roles in case management, their responsibilities are more focused on specific tasks within the case lifecycle rather than the overall oversight of all HR Core Cases. The HR Operations Center can also play a support role, but it does not have the same scope of oversight as the Owning group which is dedicated to managing and ensuring that all HR cases are handled effectively.