Which of the following actions does NOT pertain to the responsibilities of a Knowledge Admin?

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The role of a Knowledge Admin within ServiceNow primarily involves managing the knowledge base and ensuring its optimal functionality. This includes creating new knowledge base (KB) articles, updating existing content to maintain relevance and accuracy, and managing access permissions to ensure that the right users can view or edit the knowledge base.

Monitoring SLA compliance, however, is generally a responsibility that falls under the purview of service management roles rather than a Knowledge Admin. SLAs (Service Level Agreements) are concerned with the performance and response times of IT services, which may not specifically relate to the management of knowledge articles. Therefore, the action related to monitoring SLA compliance does not align with the core responsibilities of a Knowledge Admin.

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