Which of the following is NOT typically included in HR Shared Services activities?

In HR Shared Services activities, the focus is primarily on functions that directly relate to employee management and support within the organization. This includes areas such as employee training, HR policy development, and benefits administration, all of which are essential for managing the workforce efficiently and providing employees with the resources they need.

Employee training is a fundamental activity that ensures staff are equipped with the necessary skills and knowledge. HR policy development is vital for creating protocols and guidelines that govern employee behavior and organizational expectations. Benefits administration involves managing employee benefits plans, handling enrollments, and addressing related inquiries, which are crucial for employee satisfaction and retention.

Technical support for IT issues, however, falls outside the typical scope of HR Shared Services. While HR teams may coordinate with IT departments regarding employee systems and tools, direct technical support does not align with core HR functions focused on human resources management and support. This distinguishes it from the other activities that are centered around employee engagement and organizational support.