Which of the following is a characteristic of advanced matching rules?

Advanced matching rules in ServiceNow are designed to allow for more complex and customized matching criteria beyond the basic matching capabilities. One of the defining characteristics of these rules is that they often require scripting to create and implement the specific logic necessary to achieve the desired matching behavior. This scripting capability enables organizations to tailor the matching process to fit their unique business needs, incorporating specific conditions and rules that cannot be achieved through standard configurations alone.

By utilizing scripting, advanced matching rules can leverage various case attributes and other contextual data points to create sophisticated algorithms that determine how cases are matched with appropriate resources. This flexibility is essential for organizations that need to ensure precise and effective case assignments based on nuanced criteria.

While there are other characteristics associated with advanced matching rules, such as their flexibility in working with multiple case types and their ability to incorporate various case attributes for matching, the necessity of scripting is a primary feature that distinguishes them from more basic rule sets.