Which role is responsible for creating and updating HR knowledge articles?

The role responsible for creating and updating HR knowledge articles is the one specifically designated for knowledge management tasks within the HR domain. The role of a knowledge base writer, such as the one identified in this context, is tailored to empower individuals to produce and manage knowledge articles effectively. This includes tasks like creating new content, revising existing articles for clarity or accuracy, and ensuring that the information is presented in a user-friendly manner.

This role often includes the necessary permissions and access to relevant tools and resources within the ServiceNow platform that facilitate the documentation process, such as templates and article publishing features. Therefore, individuals assigned this role can streamline the flow of information and contribute significantly to maintaining up-to-date HR knowledge resources.

In contrast, roles like HR admin or case writer may have responsibilities that encompass broader HR functions or case management tasks, which do not specifically focus on knowledge article creation and maintenance. These roles do perform important functions but lack the specialized focus required to handle the nuances of creating knowledge content effectively.