Which task can the HR agent role (sn_hr_core.basic) perform?

The HR agent role (sn_hr_core.basic) is specifically designed to empower HR personnel with the necessary permissions to manage HR cases effectively. This role allows agents to create new HR cases, update existing cases, and delete cases that are no longer needed. These capabilities are crucial for maintaining an organized and responsive HR case management system, enabling agents to handle requests and issues efficiently.

In this context, the role's ability to create, update, and delete HR cases aligns with the responsibilities expected from HR agents, who often need to track employee inquiries, manage ongoing casework, and respond to changing circumstances in a timely manner. This functionality is vital for HR operations, ensuring that agents can actively engage with and resolve employee issues as they arise.