Who is responsible for creating or modifying HR Case/Task templates and activities?

The owning group is responsible for creating or modifying HR Case/Task templates and activities because they have the specific knowledge and authority over the HR processes involved. The owning group typically consists of HR professionals who understand the operational needs and can design templates that align with the organization’s objectives, policies, and procedures. This group is in charge of ensuring that the HR cases/tasks are structured effectively to facilitate smooth interactions between HR and employees.

While the HR Manager and HR Analyst play important roles in the overall HR process, their responsibilities often focus on managing team performance and analyzing data respectively rather than the technical creation or modification of templates. The System Administrator generally handles system-level configurations and maintenance rather than HR-specific content, which makes them less likely to be involved in template creation. Thus, the owning group is uniquely positioned to oversee the relevant tasks and ensure they meet the needs of the HR department and its service delivery.