Why is the Center of Excellence (COE) added?

The addition of a Center of Excellence (COE) primarily serves to enhance the overall efficiency and effectiveness of managing processes, including case management within an organization. By establishing a COE, organizations can standardize practices, streamline workflows, and create best practices around case handling. This centralized approach allows for easier management and reporting on cases, ensuring that data is consistent and that there are clear procedures in place to deal with employee inquiries and issues.

The COE acts as a resource hub, providing expertise and insights that can significantly improve the consistency and quality of case resolution. This structured methodology not only simplifies the management of cases but also enables better tracking and reporting, leading to more informed decision-making and improved operational performance.

While other options may touch on important aspects of overall organizational health, the direct link between a COE and the facilitation of case management processes underscores its vital role in simplifying operations and enhancing reporting capabilities.